Text notifications not working

[DALL]

I updated my iPhone and have not been able to get text notifications on my Charge 2 since. I was able to get them before.  I’ve read the forum and tried turning Bluetooth on and off, deleting and reinstalling the Fitbit app, restarting my Fitbit and turning my phone off and on.  It is still not working.  Please help

Moderator edit: Subject for clarity

[RicardoFitbit · Accepted solution]

Hi @DALL, It's nice to see you again participating here in the Community Forums, welcome back!

I appreciate the details that were shared in your post and for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? Are you receiving phone call notifications? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[DALL]

Hi RicardoFitbit.

I am using an iPhone XR.  This started after I did the iOS update to 13.3.  I have gone through all of the requirements and troubleshooting tips and it is now working!!

Thank you so much again for your help.

Debi

[Rich_Laue]

Go through the setup steps. Check that your preview message is enabled. 

If you don't see messages on the phones screen while the phone is locked you won't have them sent to the tracker. 

[RicardoFitbit]

You're welcome @DALL, sorry for the delayed reply.

Thanks for the details shared with me, I'm happy to know that the information from my previous post were helpful enough to resolve your concern. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to take the opportunity to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

@Rich_Laue Thanks for your support and sharing such information with us!

It was a pleasure to help you!