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Time zone sync inaccurate

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I do a lot of international travel with a Charge 2 synced to my iPhone X. The phone is very rapid to sync locally (gps) with wherever I land, and even though I “attempt” to sync with the Charge 2 it is hit and miss. Sometimes it fails to connect at all, other times it is exactly 12 hours out - and jumps to a new day at noon local time. Very frustrating. 

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@BlackTusk Welcome! It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your timezone sync on your tracker. This sound more like a sync issue as once it syncs the time gets correct, is this correct? If this is the case then you can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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