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Charge 2 not tracking steps

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‎11-21-2019 13:56 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-21-2019 13:56 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My Fitbit isn’t logging steps, has been working fine until today.

ive tried all the suggestions I.e. restarted fitbit 3 times, turned off Bluetooth, force quit fitbit, deleted app and reinstalled but it’s still not working. Any suggestions please 

 

 

Moderator edit: updated subject for clarity

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‎11-24-2019 07:50 - last edited on ‎05-08-2025 04:09 by Fitbit Moderator

‎11-24-2019 07:50 - last edited on ‎05-08-2025 04:09 by Fitbit Moderator

@Stewartcrl Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not counting steps and thank you for troubleshooting this issue. I noticed that you already contacted our Support team so please work with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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