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Too many steps count on Charge 2

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‎09-06-2020 03:20 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-06-2020 03:20 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Hi, I think my charge 2 is counting too many steps as even if I'm sitting and move my arm twice it counts more than twice towards steps. 

Any suggestions /advice? 

Thanks in advance! 

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‎09-07-2020 12:08 - last edited on ‎03-12-2025 11:46 by Fitbit Moderator

‎09-07-2020 12:08 - last edited on ‎03-12-2025 11:46 by Fitbit Moderator

@Emmab12388 Welcome to the Community. 

Let me help you with your Charge 2 counting too many steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen while driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non-dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

Let me know how it goes.

Alvaro | Community Moderator

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