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Track your exercise won’t sync-Charge 3

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‎07-12-2021 14:44 - last edited on ‎07-15-2021 14:29 by Fitbit Moderator

‎07-12-2021 14:44 - last edited on ‎07-15-2021 14:29 by Fitbit Moderator

Today my track your exercise days isn’t working. Steps, minutes, and distance have been recorded but it won’t pick up in the days. I’ve opened and closed the app, taken bluetooth off, reset the Fitbit in the charger - still not picking it up. Any suggestions please?

 

Moderator edit: updated subject for clarity

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‎07-15-2021 14:29

‎07-15-2021 14:29

Thank you for visiting the Fitbit Community, @ClaLouT.

 

Thanks for trying to resolve this issue before contacting us.

 

If you are still experiencing difficulties with Tracker your exercise tile, please set up your Fitbit Charge 3 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1626384378374.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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