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‎11-04-2019 09:06 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-04-2019 09:06 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

My FB Charge 2 is stuck in Notification mode turning on and off which eventually kills the battery. If it's not stuck in notification, it's stuck in heart rate or timer mode. It will NOT show main screen with date, time or steps. What do I do? HELP!!! I have had it for almost two years. Please don't tell me it has reach the end of its life.

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‎11-05-2019 10:35

In response to Mslbee

‎11-05-2019 10:35

Contact Customer Support.

View best answer in original post

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5 REPLIES 5

‎11-04-2019 10:52

‎11-04-2019 10:52

Try a Restart and do it several times if necessary.

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‎11-04-2019 19:52

In response to SunsetRunner

‎11-04-2019 19:52

Thanks, but it didn't work😩. I reset it at least 25 times. It only made the FB running through all the modes really fast over and over and over until the battery dies.

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‎11-05-2019 10:35

In response to Mslbee

‎11-05-2019 10:35

Contact Customer Support.

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‎11-05-2019 11:43

In response to SunsetRunner

‎11-05-2019 11:43

Yaaaay! I called and I'm all fixed....thanks. And got a decent discount for an upgrade too.

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‎11-11-2019 21:04

In response to Mslbee

‎11-11-2019 21:04

It's not holding the charge now. 

And the battery can't be changed, right?! I got mine December 2017 and it's dying....won't hold charge. Fitbit got it going last week, but it's done this week. I got the same 25% coupon offer as everyone else. Not sure I'm going to buy another if the expectancy life for the device is 2 years or less in my case. It was great while it lasted though. Bye Fitbit ☹.

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