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Tracker losing steps

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‎01-16-2019 12:59 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-16-2019 12:59 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi. I’ve been running tonight. I got back and I’d got 9700 steps on my tracker. I’ve synced the tracker and now I’ve got 8700. It’s the 2nd time this week my tracker has lost steps any ideas why this is happening? 

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‎01-16-2019 12:47

‎01-16-2019 12:47

I came home from a run today and I’d got 9700 steps. I’ve since looked at my steps on my tracker and my tracker is now showing 8700. This is the 2nd time this week that it has done it. 

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