Tracker not found at the moment to sync

[NikIce]

For some reason my fitbit has not been syncing all day. Which is weird because it was working perfectly this morning and now when I try to sync it it tells me that my 'tracker is not found'. Which is also weird because I've had my fitbit for over 6 months now and I've never seen that before. I've tried restarting my phone, logging in and out of my account on the app, I've tried turning off and on my BT. Can someone help me??

Moderator Edit: Updated Subject For Clarity

[Jeffner1]

Hi Nik. I am going through the exact same thing for the last couple of days....very frustrating when in challenges with friends.....

[missj0198]

Go to your settings and click Bluetooth and see if it is connected.

[JockoT]

My Charge won't auto sync sleep since the latest update to Windows 10. However, if I try to manually enter a sleep it tells me a sleep is already logged for that time.

[NikIce · Accepted solution]

Hey, so I ended up having to delete my fitbit from my account and then add it back on. It is now syncing just like normal for me.

[missj0198]

Glad to hear. Good luck in the future.

[JockoT]

Removing the Fitbit Charge from my account, then adding it back in fixed it for me. On day one it just showed from Midnight until I arose but by day two it showed the entire sleep.

[Jennbryan]

I am having the same issue.  did you lose your steps?

[JockoT]

No. I didn't lose any data at all. I have deleted and added devices in the past (a faulty Fitbit replaced) and I have never lost any data. If you are swapping devices you have to sync the old one before removing from account.

[Kat_hernandez]

Mine is say not found too. How do I delete from my account and add again?

[Shelby2010]

It worked.  Thanks

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@NikIce wrote:
Hey, so I ended up having to delete my fitbit from my account and then add it back on. It is now syncing just like normal for me.

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[Jneil3817]

I deleted my fitbit as I am having "no tracker found" when I try to sync. I have tried to add the fitbit hr device but it is asking for a pin number which I don't have

[NikIce]

The pin number should show up on your fitbit device when you are trying to sync it with your account again. It took me a couple trys syncing it but I eventually got it.

[Jneil3817]

Yeah it does come up but no matter what I doI can't get the device to actually pair up. It says it's paired but I can't get the phone to recognise the fitbit. It keeps saying try again try restarting Bluetooth..and so it goes but in Bluetooth the device is paired



Sent from my Samsung GALAXY S5

[Shelby2010]

Try uninstalling it and reinstalling it.


Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Jneil3817]

Will I lose all of my data



Sent from my Samsung GALAXY S5

[Shelby2010]

You shouldn’t. I have a S7 and I didn’t loose mine.


Sent from Mail for Windows 10

[dakotam01]

yes this is ridiculous with this model!!!   Mine is now saying tracker can not be found and I have no clue how to remove itfrom account and re add   am so losing faith in this tracker

[Shelby2010]

You will have to uninstalling the app and reinstall it.  Also, if you have the app on your computer and on your mobile device, it will only recognize one so you have to disconnect from whichever one you are not using at the time.


Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Jneil3817]

I called fitbit help after spending 2 days and countless hours on it. they ended up sending me a new one as mine was in the warranty period. I did figure out after that to get the fitbit removed from your Bluetooth in the phone the fitbit has to be out of range from the phone itself. I still can't add it again though. If you're trying to get rid of it from the dashboard of the fitbit go to device's in the dashboard then click on the device itself and it should come up delete etc. Then you need to do the reset etc. Hope this helps


Sent from my Samsung GALAXY S5