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Transfer of device from one user to another

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‎04-12-2020 09:19 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-12-2020 09:19 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My husband gave me his Charge 2 when my Alta failed.  The FitBit  App on both phones were deleted and a FitBit App downloaded to my phone which is an iPhone running iOS 13.4  The Charge 2 was reset then we attempted to sync it to my phone but it would not.  Please help, we have tried turning on/off/on the bluetooth and deleting all open Apps on the phone but cannot sync it to my account.

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6 REPLIES 6

‎04-12-2020 09:28

‎04-12-2020 09:28

First on his phone, in bluetooth settings make sure the Charge 2 is not paired.  If it is, then unpair it.
Then on your phone, log into the Fitbit app with the same account/email as you were using before, to keep all your historic data.  Then, from 'Today' page, tap your profile pic at top left to get to the 'Account' page;  then look down to 'Set up a Device' and follow the prompts.  It will probably ask if this is a replacement for the Alta - yes.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-12-2020 09:47

In response to JohnnyRow

‎04-12-2020 09:47

Thanks for your prompt reply.  I have tried 4 times to enter the number shown on the Charge 2 as part of the setup but each time i get a message that it was not the number on the display.  Any thoughts on this problem?

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‎04-12-2020 17:09 - edited ‎04-12-2020 17:11

In response to Militsa

‎04-12-2020 17:09 - edited ‎04-12-2020 17:11

Is their another Charge 2 around? 

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‎04-14-2020 00:37

In response to JohnnyRow

‎04-14-2020 00:37

Re Melia’s problems now solved, thank you all for your very valuable help
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‎04-14-2020 08:28

In response to Militsa

‎04-14-2020 08:28

Care to share the solution?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-14-2020 09:57

In response to JohnnyRow

‎04-14-2020 09:57

I tried so many things its now difficult to remember exactly what happened on Monday but here goes:

 

I deleted the App from my husbands phone and deleted the App on my phone 

I did a reset on the Charge 2 by connecting the charge cable, plugging it into a USB port on our MAC and holding the Charge 2 button for several seconds

I downloaded a new App and went through the setup procedure which included entering a 4 digit code

The Charge 2 then worked

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