Unable to access Charge 4 settings

[AlHansen]

Think I need to reboot charge 4 but I can't enter settings to do that

Moderator Edit: Clarified subject

[AlejandraFitbit]

Hello guys, I hope you are doing fine.

I understand how are you feeling and appreciate all the efforts in trying to fix this settings issue. As mentioned previously, Charge 4 requires an update in order to enable its features. This update should begin to download in the background following setup and should complete within 48 hours. In order to complete the update, please ensure the app is open in the background and regularly syncing.

Have a good day!

[SunsetRunner]

Hi JuanFitbit, I got my  tracker from two days and the same issue: freezes when I tap settings. When I tap weather the tracker says that no data are available and I need to sync. I'm using a Moto g5s, Fitbit last app version 3.39.1 and firmware version 48.20001.94.13. Before first syncing when I tap settings it was working, after syncing this option freezes as I described above.

[Rich_Laue]

@SunsetRunner it looks like your tracker dies not have the final firmware. The latest to 1.100.34. You may want to read the pinned post. 

[SunsetRunner]

Thanks for answering. It could be better when syncing went successful, but today it looks like mission impossible. You know, at the beginning you're happy with your new device and after that poor service kills your happiness. I do not want to regret my choice, Fitbit doesn't make it easier.

[AlejandraFitbit]

Welcome to the Forums, @SunsetRunner and @Rich_Laue, thanks for the input.

I am sorry to hear that you are not happy with the product and appreciate the efforts in trying to fix this freezing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Happy stepping!

[SunsetRunner]

I appreciate effort you made trying to help. After my last post I used the Windows app on laptop, rejected Charge 4 and pair again the device. After that it started syncing, when I jumped from Windows to Android it still worked without any issues. Summarize: I use Charge 4 5 days already, syncing non-stop, firmware not changed - it's still 1.94.13, option settings does not work on my Fitbit. As I got the feedback from support team that the firmware upgrade can take up to 6 days - so tomorrow should I know if it happens.

[Rich_Laue]

Unless something recently changed, support can see how much of the firmware has buffered to the phone. 

The Fitbit app needs to be running in the background and the phone kept connected to the Internet. On my GS8 it took about 9 hours to buffer. 

[SaiFit]

Same issue. Bought the charge just last week as the update arrived. 6 days later, the tracker still doesn’t update. Can’t reboot despite trying the 8 second press. Reached out to support today. They are sending a replacement.

I’m on iOS

[SunsetRunner]

@AlejandraFitbit my inbox is empty, nobody contacted, no solution. I met all the recommended requirements with mobile app, background syncing etc. Firmware is still 1.94.13 and Settings doesn't work, I also can't install the weather app. My questions is: should I file a complaint in the store and give them back it?

[jannyd60]

Hi
I have got to say that I had a hard time with syncing my device when I
first brought it. I ended up taking it back from where I purchased it from
and the guy said I needed a mobile phone to set it up first then after that
it would work on my computer.
Maybe you should take it to the store and tell them it is not working and
see if they can help you. If you get no satisfaction then get your money
back
Hope this helps
You can also call someone through fitbit to help but they were not helpful
for me
It should not be so hard

[dersie]

Same issue for me. Not updated and not usable after 3 days. I can not wait 6 days wearing the Charge 4 and hoping it update. If I must return it to seller I can not risk to broke the device (wearing it 6 days) before send it back. (and yes background update and sync 25 000 times)

And stop to say that it took 6 days to download an update, totally absurd, I have a fiber connexion at 1Gbs and I can download 1Giga bytes data in 3min, so imagine the firmware size in 6 days with 1Gb every 3min ? Stop lying !

[Bropx024]

100% this. I wish somebody from Fitbit would admit they messed this up.

Paid £90 for a Fitbit charge 4 and had it nearly a week now and it still won't let me access settings or add apps to it. Rubbish and the customer care is nonsense. Won't be buying from you again

[Jacobsdad]

I having exactly the same issues. Did your watch get fixed with the update? I have been waiting for 4 days for the update but nothing has changed.

 Thanks 

[SunsetRunner]

@Jacobsdad 10 days has gone since I fight with firmware update. I do not have good news for those people who struggling with the same issue. As you can see, here nobody answered from fitbit, I contacted with support team directly three times. Last time on the Thursday and guy from the support team said I have to replace fitbit device in mobile app. I did it, but there is a catch here, because the time to download the firmware starts from the beginning. Of course nothing changed and I fed up. I don't trust them, decided give it back to the store on Monday. Wish you lucky with your update.

[dersie]

5 days, still nothing. Trying send issue with the Fitbit app and receive feedback that say it can be long to answer because many many... customers issue 😉

I'm thinking ask for send back to Amazon Monday (6 days after first install and still no full usable device) 😞 

[dersie]

Answer from Fitbit support : mail witch explain how to restart the Charge 4 (long press button in charger) LOL re LOL and re re LOL....

Really nothing to expect from support 😞 

[dersie]

Question is : it Will be updated one day or never ? May I return today or waiting  maybe an update ? 7 days since I installed  and can not change the weird tiny  round analog clock where I can not see the rime ?????

[krwi55]

Speaking from my recent experience, I figure that the issue is version 1.94.13, some how we get stuck there with no possibility of update to recent versions...

I bought it (Charge 4) on 2 march and I fought for 10 days trying anything the support service told me to do with no results at all (same stuf, no update proposed, settings freezed, etc...) till they finally proposed me to changed my device...

I received the new Charge 5 days ago and this one was running with 1.96.29 and worked fine since the initial setup...two days latter it was updated to 1.100.34 and all features are now working good, no issues with synchro, settings not freezing or other...and when it works it's a good device !

So all you guys just chek your version and if it is the 1.94.13 version just ask Fitbit or your reseller for a change and hope the firmware version of the new device will be 1.96 or 1.96.29...it worked well for me so why not for you?

[dersie]

OK, so zero solution except return the Fitbit Charge 4 and if we would not receive another faulty device, order others brands than Fitbit...

Ok received, it is my last Fitbit after my :

- One

- Surge

- Alta

- Alta HR

- Blaze

- Versa 1

- Versa 2

- Charge 2

- Charge 3 dead with died screen after high dimmed...

- This Charge 4

Good by Fitbit (all my Other Fitbit except Charge 3 and this 4 still works so I will wait it died but not others Fitbit)

[Bropx024]

People keep saying that it downloads in the background. How can I check this? Its a pretty poor firmware updating process if you a) have no way of knowing if it is downloading b) no way of know if it has downloaded and c) when the download will trigger.

It seems pretty archaic for a company the size of Fitbit who are owned by one of the biggest companies in the world now too.

I've had my fitbit charge 4 for a week now and its been on for a week, my phone app is set to run in the background, I am doing all that I can to help this really shoddy system move along, where I should be complaining and returning this pile of crap to its source. Instead, I find myself being a complete idiot and wasting my time on this godforsaken forum reading the same messages from other people like me who are doing your jobs for you.

Sort it out Fitbit, or lose your loyal customers