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Unable to change strap-Charge 3

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‎09-29-2020 02:25 - last edited on ‎09-30-2020 16:50 by Fitbit Moderator

‎09-29-2020 02:25 - last edited on ‎09-30-2020 16:50 by Fitbit Moderator

Hi, can anyone offer advice. My straps have broken on my charge 3, I have got replacement but I am unable to remove the old one. Pressing the two release buttons and pulling doesn’t work. 
Thanks 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎09-30-2020 16:50

‎09-30-2020 16:50

Welcome to the Fitbit Community @Woodburns.

 

I'm sorry to hear that you are having difficulties to change the wristband of your Fitbit Charge 3. Thank you for the information provided.

 

Before going any further, please confirm that you've followed our instructions to change the wristband of your device.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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‎10-04-2020 13:09

In response to EdsonFitbit

‎10-04-2020 13:09

Hi, yes I have followed the instructions. But it won’t release. Any different tips?? 

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‎12-26-2020 16:51

In response to EdsonFitbit

‎12-26-2020 16:51

I have a similar problem but while I was finally able to get my old band to release the new band will not stay on.  It does not "click".on either side.  Please help!

 

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‎01-30-2021 11:30

In response to Lazyriver

‎01-30-2021 11:30

Me too - one side clicked on but the other won’t / the little tags are jammed - any ideas?

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‎01-30-2021 11:51

In response to Badnile

‎01-30-2021 11:51

After receiving zero help from Fitbit support I bought a new tracker from another company.  Fitbit's idea of support was to tell me to look at the video on changing bands and then sending me a link to buy a new Fitbit.  I wish you luck.  I couldn't get either side to click on, even with the band I had just removed.  So now the Charge 3 and new bands are history.

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