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Unable to log into web dashboard and app

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‎07-27-2019 03:22 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎07-27-2019 03:22 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

Yesterday I tried to log into the web dashboard and received a wrong login message. After trying several times, I decided to reset my password, but the system is not sending me the email to perform the reset. The same is happening with the app. I created a new account and that one works, but I’d like the previous account as to have access to my data...I called customer service and they said my case has been elevated and someone will call me in a few days. Any suggestions?

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‎08-02-2019 09:39

‎08-02-2019 09:39

Is your new account setup to the same email address the old account was suppose to be setup to? 

 

If so you will need to figure out the old accounts email since every Fitbit account has a unique email address

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