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Unable to pair Fitbit with Windows 10 laptop

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‎04-11-2020 08:23 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-11-2020 08:23 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I've been using Fitbit Charge 2 with previous Windows 10 laptop, but had to use a dongle as it did not have Bluetooth.  I've got a new Bluetooth laptop today (also Windows 10), and it won't pair; it also won't work with the Fitbit dongle.  Can anyone help, please?

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‎04-22-2020 09:07 - last edited on ‎03-14-2025 06:08 by Fitbit Moderator

‎04-22-2020 09:07 - last edited on ‎03-14-2025 06:08 by Fitbit Moderator

@PCoombes It's great to see you in the Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not syncing with your Windows 10 computer. Are you getting any error message? If so could you share a screenshot of it? Try uninstalling the app and reinstalling it from the Microsoft app store. You can find additional instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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