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Unable to reset Charge 3

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‎10-13-2021 04:38 - last edited on ‎10-13-2021 07:32 by Fitbit Moderator

‎10-13-2021 04:38 - last edited on ‎10-13-2021 07:32 by Fitbit Moderator

Hi, 

 

I have a charge 3 that I haven’t used in a while. Have tried to charge however the screen is black and I am unable to restart (have tried when plugged in and not). When I press and hold I get a continuous vibration and nothing happens.

 

It also won’t connect to my phone as it says the battery is dead (despite the fact I’ve had it plugged in for several hours) 

 

Please can you help? 

 

 

Moderator Edit: Clarified subject

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‎10-13-2021 07:36

‎10-13-2021 07:36

@Beth2302 Welcome to the community forums.

 

Thank you for the detailed information and for the troubleshooting tried prior posting. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

 

  1. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  2. Connect the device to the charging cable. Try a different USB port or a UL-certified wall charger.
  3. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  4. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  5. The device turns off.
  6. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  7. Remove the device from the charging cable. The device shuts down.
  8. Important: Plug the device into the charging cable again.

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎10-13-2021 09:05 - last edited on ‎10-13-2021 09:43 by Fitbit Moderator

In response to CindyMFitbit

‎10-13-2021 09:05 - last edited on ‎10-13-2021 09:43 by Fitbit Moderator

This hasn’t worked

What else can I do?


Sent from my iPhone

 

This hasn’t worked. 

The screen briefly came on and displayed 001 error

 

Now it has gone black again

 

 

Moderator Edit: Merged replies

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‎10-13-2021 09:52

In response to Beth2302

‎10-13-2021 09:52

@Beth2302 Thanks for your reply. 

 

I appreciate for trying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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