help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to reset password

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 00:43 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 00:43 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

When I try to login to the app I get a message to say my password is invalid so I have requested a new password but when I check my email account no password has been received.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-12-2019 17:20 - edited ‎07-12-2019 17:20

‎07-12-2019 17:20 - edited ‎07-12-2019 17:20

Hey @Sophie0271 thanks for bringing this to my attention, welcome to the Community Forums. It's a pleasure for me to give you a hand with this password concern. My apologies for the delay in responding your post.

 

Seems odd that you're unable to reset the password of your Fitbit account. Since you already tried the reset password procedure, I recommend you to verify that you're not placing any typo when trying to login. Then, try again the password reset process and check your spam/junk folders too.

 

Let me know if you have any additional questions, I'll be here. 

View best answer in original post

Best Answer
1 REPLY 1

‎07-12-2019 17:20 - edited ‎07-12-2019 17:20

‎07-12-2019 17:20 - edited ‎07-12-2019 17:20

Hey @Sophie0271 thanks for bringing this to my attention, welcome to the Community Forums. It's a pleasure for me to give you a hand with this password concern. My apologies for the delay in responding your post.

 

Seems odd that you're unable to reset the password of your Fitbit account. Since you already tried the reset password procedure, I recommend you to verify that you're not placing any typo when trying to login. Then, try again the password reset process and check your spam/junk folders too.

 

Let me know if you have any additional questions, I'll be here. 

Best Answer