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Unable to setup Charge 2

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‎08-11-2020 19:30 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-11-2020 19:30 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I have a Charge 2 and I stopped using it back in December but I wanted to start using it again. I signed in and my account says that I have no paired devices and I am trying to sync my fit it so I can get the correct time and date but it wont seem to sync.

 

Moderator Edit: Clarified subject

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‎08-11-2020 20:21

‎08-11-2020 20:21

Hi @Ben8, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Because you didn't use your device for a while and it's not currently paired with your account, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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