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Lost steps

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‎08-09-2020 11:56 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-09-2020 11:56 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Went for a walk, strava recorded it as 8.44 miles, Fitbit charge said over 23000 steps. Took off for shower, came back and now saying just over 18000. How did I lose 5000 steps? I walked slightly shorter route yesterday and clicked up 24000 steps. Something is not right. Had this happen a couple of weeks ago and when I messaged Fitbit they said it was my fault for not syncing!! 

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‎08-12-2020 08:52

‎08-12-2020 08:52

@SunsetRunner Thanks for being part of our Community! 

 

Let me help you with your missing steps. Do you have any third party app linked to your account? Or have you manually logged any activities? These scenarios may overwrite the data recorded by your tracker. Also I couldn't find any ticket under your email, could you pm me the case number you got when you contacted them?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2020 21:40 - edited ‎08-12-2020 21:41

‎08-12-2020 21:40 - edited ‎08-12-2020 21:41

I went for a walk tonight too and when I came back I had 9200 steps. I forgot to sync until after midnight. Just synced now, it said last sync yesterday 7:44. Once the sync was complete it did not record any additional steps for yesterday.  I have an inspire HR

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