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Unable to setup with HP Chromebook

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‎02-06-2020 12:57 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-06-2020 12:57 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

Would someone explain to me in simple English why my HP Chromebook is not downloading the fitbit app (from Google Play) so I can add my Charge 2 to my account?

 

Moderator edit: Subject for clarity 

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‎02-06-2020 21:24

‎02-06-2020 21:24

Hi @Redfox618  Google Chrome has a different operating system and doesn't work with the Fitbit. You have another way to set up?

Stepping in the U.S.A. since September 2013. Android 14

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‎02-10-2020 11:07 - last edited on ‎09-16-2025 07:56 by Fitbit Moderator

In response to Odyssey13

‎02-10-2020 11:07 - last edited on ‎09-16-2025 07:56 by Fitbit Moderator

Hi @Redfox618, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. In simple English, you may have difficulties downloading the Fitbit app on your Chromebook because just as @Odyssey13 mentioned, such device is not compatible with our products and services. If you haven't already done so, please check our help article: How do I set up my Fitbit device? for instructions of how to setup your device. 

Let me know if you have any additional questions 

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