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Unable to sync Charge 2 with iPhone 11

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‎07-15-2020 04:55 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-15-2020 04:55 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Since Monday evening my Fitbit and phone aren't syncing.  I've tried turning the iPhone off and turning off and on the blue tooth, nothing...…….advice?  thank you! 🙂

 

Moderator Edit: Clarified subject

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‎07-19-2020 19:24 - last edited on ‎09-03-2025 09:55 by Fitbit Moderator

‎07-19-2020 19:24 - last edited on ‎09-03-2025 09:55 by Fitbit Moderator

Hello @LottyP, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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