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Unable to sync Charge 2

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‎06-16-2020 10:02 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-16-2020 10:02 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

Fitbit charge 2 not syncing with android phone or on my computer when I log into fitbit

 

Moderator Edit: Clarified subject

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‎06-17-2020 19:11

‎06-17-2020 19:11

Hello @Josb, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post. To resolve this syncing issue, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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