Unable to sync Charge 2

[Krob.Eeyore]

My Fitbit app isn't showing any data since last week. I have tried since but it doesn't change.

We changed broadband last week and have a new password could this be the reason? 

I don't remember having to put our WiFi code into it?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Krob.Eeyore, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Krob.Eeyore]

Thank you for your advice, it is working now 😀

Sent from Sky Yahoo Mail on Android