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Unable to sync Charge 2

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‎07-14-2020 05:16 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-14-2020 05:16 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Fitbit app isn't showing any data since last week. I have tried since but it doesn't change.

We changed broadband last week and have a new password could this be the reason? 

I don't remember having to put our WiFi code into it?

 

Moderator Edit: Clarified subject

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‎07-14-2020 21:08 - last edited on ‎07-22-2025 08:46 by Fitbit Moderator

‎07-14-2020 21:08 - last edited on ‎07-22-2025 08:46 by Fitbit Moderator

Hello @Krob.Eeyore, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-15-2020 01:59

In response to RicardoFitbit

‎07-15-2020 01:59

Thank you for your advice, it is working now 😀

Sent from Sky Yahoo Mail on Android
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