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Unable to sync Charge 2

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‎08-06-2020 11:25 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-06-2020 11:25 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

had my charge 2 for a couple of months and never had a problem with syncing it my phone, right upto this morning. however, have tried to sync it and my phone cannot find it at all. I have also tried to reset the charge 2, but when I hold the button down, it just changes between turning the notifications on and off. anyone have any ideas?

 

Moderator Edit: Clarified subject

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‎08-10-2020 12:51

‎08-10-2020 12:51

Hello @gigglegirl91, welcome to the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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