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Unable to sync Charge 2

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‎08-10-2020 07:13 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-10-2020 07:13 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

While synchronising message shows as device mot found.Last sync done on 7th aug 20

 

Moderator Edit: Clarified subject

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‎08-10-2020 17:52 - last edited on ‎09-03-2025 08:47 by Fitbit Moderator

‎08-10-2020 17:52 - last edited on ‎09-03-2025 08:47 by Fitbit Moderator

Hello @SanjayBuch, welcome to the Community Forums!

Thanks for your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎08-11-2020 12:45

In response to RicardoFitbit

‎08-11-2020 12:45

Hello 

same problem but 

synchronising ok on iPhone and NOT on iPad 

all my other bt systems are ok 

bug on the last version of application for iPad ?

thank you for help

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‎08-11-2020 16:56

In response to RicardoFitbit

‎08-11-2020 16:56

Hi,  

 

I have followed all the step and all the links to troubleshoot. It is still not pairing anymore. What can I do now?

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