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Unable to sync device

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‎06-16-2019 18:54 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-16-2019 18:54 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

It states looking but will not sync. It also shows its trying to sync my surge but it’s in my jewelry box and I haven’t worn it in years. 

 

Moderator edit: Subject for clarity 

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‎06-17-2019 11:42

‎06-17-2019 11:42

Hi @Kdcar welcome aboard, I'm happy to help you with your Charge 2 that's not syncing.

 

Seems odd that the Fitbit app is trying to sync your Surge device even though you haven't used in years. If you haven't already done so, I recommend you to check our help article: Why won't my Fitbit device sync? and take in consideration all the requirements and troubleshooting steps that are specified there, then let me know how it goes. Also, I recommend you to unpair the Surge tracker from your account and Bluetooth devices to avoid any Bluetooth connection difficulties with your Charge 2.

 

Keep me posted, I'll be here if you need anything else.

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