help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2019 19:50 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-25-2019 19:50 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My Fitbit charge 2 will not sync and it won’t restart. I tried to force stop the app. I have tried reinstalling the app and my Fitbit but it can’t find it. My Fitbit is at least 3years old. Should I get a new Fitbit 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎09-27-2019 17:30

‎09-27-2019 17:30

Hello @Panda4753, welcome to the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. To better assist you, can you please let me know which mobile device you're currently using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes