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Unable to sync device

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‎01-11-2020 19:48 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-11-2020 19:48 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Syncing issues, keeps telling me I am not connected to WiFi, or device not found and times out, or Bluetooth not connected! 

 

Moderator edit: Subject for clarity 

 

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‎01-11-2020 20:58 - last edited on ‎09-12-2025 14:10 by Fitbit Moderator

‎01-11-2020 20:58 - last edited on ‎09-12-2025 14:10 by Fitbit Moderator

Hi @Mikeanaya, welcome to the Community Forums!

Thanks for bringing this to my attention. If you're experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your phone that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted.

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