12-06-2020 10:45
12-06-2020 10:45
My Charge 3 was a year old in April. It’s my third one - the first one cracked & the second just stopped working (both Charge 2). My Charge 3 does nothing but display the clock face and data- it won’t scroll, can’t charge brightness, can’t turn off alarm & won’t display messages. I tried the recommended fixes to no avail. I did notice that when I take it off only a green light blinks on the backside (occasionally) no blinking red light like before. Help please
Thanks
12-07-2020
03:44
- last edited on
04-30-2025
06:57
by
MarreFitbit
12-07-2020
03:44
- last edited on
04-30-2025
06:57
by
MarreFitbit
@TDParadise Thanks for being part of our Community!
Sorry to hear that your Charge 3 is unresponsive and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
12-07-2020 04:01
12-07-2020 04:01
2 year old Charge 3 Died a couple of weeks ago Could do nothing with it for 4 days then after multiple resets Got it working again
Same thing happened Friday its been on charger since then but I cant get any response from it at all
How do I get support from FitBit ?
12-08-2020
10:38
- last edited on
04-30-2025
06:57
by
MarreFitbit
12-08-2020
10:38
- last edited on
04-30-2025
06:57
by
MarreFitbit
@SunsetRunner I hope you are doing fine.
Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
12-09-2020 05:30
12-09-2020 05:30
12-09-2020
09:42
- last edited on
04-30-2025
06:57
by
MarreFitbit
12-09-2020
09:42
- last edited on
04-30-2025
06:57
by
MarreFitbit
@SunsetRunner thank you for your reply.
Even if your tracker is outside the warranty period I suggest you check with Support to see which options are available for you.
Keep me posted.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!