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Unresponsive device

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‎09-21-2019 05:54 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-21-2019 05:54 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I replaced my Charge 2 this spring with a Versa. The Charge sat all summer and I finally decided I should just sell it to get it out of the way and so someone could have use. I charged it up, took pics, synced it again so I could show it worked. Did the update that was required. Posted it and put it back in the original packaging waiting for some lucky person to buy it.

 

I delivered it yesterday and the buyer is telling me it doesn't work. No lights. No nothing. Left it to charge for a long time. 

 

I don't know about anyone else, but I certainly expect electronics to last longer than a little over a year if they're taken care of. And mine was. So, not only am I out $50, I look as if I was deceitful to someone. That is not something I am! if this Versa dies in as short a period of time, I'm going to be one pissed off consumer, sharing that story instead of how much I like it. And switching brands and encouraging anyone and everyone I can to do so as well.

 

Moderator edit: Subject for clarity 

Moderator edit: Format 

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‎09-22-2019 18:19 - last edited on ‎09-19-2025 09:28 by Fitbit Moderator

‎09-22-2019 18:19 - last edited on ‎09-19-2025 09:28 by Fitbit Moderator

Hi @Profiam, it's nice to see you again participating here in the Community Forums, welcome back.

Thanks for taking the time to share our thoughts and experience with us, our apologies for the inconvenience you experienced with your Charge 2 device, the feedback that was shared in your post is really helpful for us. To better assist you with this situation, can you please let me know if the heart rate sensors of the Charge 2 are still blinking or the device is correctly unresponsive? 

If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Keep me posted and let me know if you have any additional questions. 

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