Unresponsive device

[in2photo]

Everything died in my charge 2.  Tried charging it.  Tried restart.  Tried plugging into charger, holding button on the side 30 seconds,, then tried unplugging Fitbit.  Tried changing clock face.  Nothing.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @in2photo, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

[in2photo]

The device is not wiring at all.  Screen is blank, vibrating stopped, no green lights, no sync, no heart rate monitor, MacBook Pro and iPhone cannot find the device.

[in2photo]

The Charge 2 device is not working at all.  

• Charging contacts on the back of the device cleaned as directed
• Pins on the charging cable cleaned as directed
• Charging with cable on outlet not working; nothing happens
• Charging with cable to MacBook not working; nothing happens
• Screen is blank (black)
• Vibrating stopped
• No green lights
• No green lights flashing
• No heart rate monitor
• No sync
• Cannot be found by MacBook Pro or iPhone
• Zip, Nada, Zilch

Moderator Edit: Formatting

[in2photo]

The Charge 2 device is not working at all.  

• Charging contacts on the back of the device cleaned as directed
• Pins on the charging cable cleaned as directed
• Charging with cable on outlet not working; nothing happens
• Charging with cable to MacBook not working; nothing happens
• Screen is blank (black)
• Vibrating stopped
• No green lights
• No green lights flashing
• No heart rate monitor
• No sync
• Cannot be found by MacBook Pro or iPhone
• Zip, Nada, Zilch

Moderator Edit: Formatting

[qikrik53]

so in the immortal words of Spock to Captain Kirk..."it's dead Jim...it's dead" (yea or nay??)

[qikrik53]

charged mine on Thurs 5/28/20 and it was inoperational by Thurs nite/Fri morning, had left charger home after short weekend away, came home Sunday 5/31 charged for a few hours and now I'm getting an mepty battery icon with an flashing exclamation point (!) on the screen...I am assuming at this point it's DOA...???

[DiDiX]

Mine had been working great, but I forgot to take my charger on a trip & battery died. I charged it to 100% when I got home & it worked fine for a day & I realized I needed to sync it to get correct date & time. I synced it & when I went to bed it was working fine & woke up this morning & it was dead. I’ve tried rebooting & nothing.