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Unresponsive device

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‎07-31-2019 21:29 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎07-31-2019 21:29 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

The app shows that my FitBit charge 2 is at 100% charge, however, there is no display on the device itself. No green light; completely unresponsive. I've tried reseting it.

 

Moderator edit: Subject for clarity 

Moderator edit: Format

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‎08-02-2019 13:35

‎08-02-2019 13:35

Hi @_Frank_ thanks for bringing this to my attention, welcome to the Community Forums.

 

Seems odd that your Charge 2 device is not responding at all, thanks for troubleshooting this situation prior to posting. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance with them. That said, I recommend you to keep an eye to your email inbox, they'll be in touch with you soon.

 

In the meantime they get in touch with you, let me know if you have any additional questions.

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