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Unresponsive device

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‎09-19-2019 18:27 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-19-2019 18:27 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My Fitbit charger 2 just  crash unable to charge black screen what’s up help Thanks in advance 

 

Moderator edit: Subject for clarity 

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‎09-20-2019 14:14

‎09-20-2019 14:14

Hi @Jett10, welcome to the Community Forums.

 

I appreciate the information that was shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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