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Unresponsive device

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‎09-21-2019 00:27 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-21-2019 00:27 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hey there, woke up to a dead Fitbit, so plugged it into my charger as normal but no sign of life on the screen, not recognising that it’s been plugged in. Been advise to reset it, however also tried and doesn’t seem to be working? Any help? 

 

Moderator edit: Subject for clarity 

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‎09-22-2019 18:30

‎09-22-2019 18:30

Hi @Laurenrowlo, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this prior to posting too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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‎09-22-2019 23:29

In response to RicardoFitbit

‎09-22-2019 23:29

Hello there!

Thank you for replying, and no the heart sensors aren’t flashing! I’ve kind of lost hope now!

Hope to hear from you soon

Many thanks

Lauren

Sent from my iPhone
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