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Upgraded iOS app loses link with my charge 2

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‎02-10-2020 16:28 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-10-2020 16:28 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

Hi,

 

After upgrading my app 1 week ago,   I find myself always pairing my charge 2 with the iOS app.  
When I re-pair my tracker to my phone,  it works fine for a while,  but the following morning it cannot find my charge 2 and I have to pair them again. 

 

My charge 2 firmware version :  22.58.00

iOS fitbit version : 3.14

 

 

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‎02-11-2020 09:55

‎02-11-2020 09:55

@TonyD17 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 not consistently syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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