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Vertical crack on screen

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‎07-05-2019 11:07 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-05-2019 11:07 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My HR2 is 18 months old. After a recent flight to TX I noticed a vertical crack on my display screen. I mentioned this to others and ironically same thing happened to theirs. Is this a common defect? 

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‎07-07-2019 09:00

‎07-07-2019 09:00

@Kcrlb Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your damaged Charge 2 screen. For this issue please let our Support team know. I have created a ticket so they can further assist you via email.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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