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Vertical lines on screen

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‎07-13-2020 11:33 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-13-2020 11:33 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hi there, 

 

My three-year-old Charge 2 started showing white vertical lines across the screen this morning. It's the first problem I've had with it. Admittedly I haven't made much movement since this started, but it seems when I sync with the app, it's not registering the few steps I've taken. 

 

Any advice? I've tried rebooting by holding the Charge's button for 7 and 15 seconds. I'm not in the position to spend $150 on a new device, so I'm holding out (not much) hope that I can fix it.

 

Thanks!

 

Moderator Edit: Clarified subject

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‎07-14-2020 20:58 - last edited on ‎07-22-2025 08:47 by Fitbit Moderator

‎07-14-2020 20:58 - last edited on ‎07-22-2025 08:47 by Fitbit Moderator

Hi @wicked20, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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