Vibrating Constantly, Now Dead

[Jmmrs]

Hi,

I've had my Charge 2 for just over a year. It started vibrating constantly and counting my steps even when I was sitting down doing nothing. I let the battery drain down and did a restart 3 times. It stopped vibrating for a bit but started up again. Went to bed, figured I'd look into this issue more today and now the entire FitBit is dead, won't turn on.

Advice?

Thanks,

Janice

[AlvaroFitbit]

@Jmmrs A warm welcome to our Community!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since the issue persist please let the Support team know so they can further assist you. I have created a ticket so they will reach out via email.

Let me know how it goes.

[CMcCall]

Hi, I had a similar situation occur with my Charge2 this week.  It was vibrating almost constantly, and the battery was running down fast.  I attempted to charge it, and now the device won’t turn on.  Can someone help me figure out what to do here?

thanks,

chris

[AlvaroFitbit]

@CMcCall It's great to see you in the Community! 

Let me help you with your unresponsive Charge 2. Not sure if this is a charging issue or a display one so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your device charge.

Let me know how it goes.