Voice Cues Speed Changed!

[MikeFrazier]

Here's a fun one!  This morning, the Voice Cues on my Fitbit Charge 2 were faster. I mean, the Speed of the voice has increased.  Tried turning off and on voice Cues...no luck.  

Afraid To delete and reinstall Fitbit app due to fear of loosing app data.

Any ideas?  Thanks!

Mike

[AlvaroFitbit]

@MikeFrazier Welcome! It's nice to have you on board! Sorry to hear that the Voice Queues aren't working as they should. Which phone do you have? Which OS version is it running? You can start by logging out from the app, restart your phone and log back in. If you are using an Android device you can try clearing the apps cache data (settings > apps > Fitbit > clear cache). Don't worry about losing data as this is stored on the Fitbit servers (this is why you can view your data on a different phone or computer). Also make sure you have the app up to date.

Let me know how it goes!

[MikeFrazier]

Thanks for your reply!

I deleted and reinstalled the app...but, no change.

Another issue that wasn’t resolved...my notifications froze on June 15, 2018. I’ve no notifications since then.

I use an iPhone 6s running iOS 12.

Nevertheless, I love my Fitbit Charge 2.

Mike

[NsC0001]

Have the same issue since iOS 12 update. tried everything to fix but no joy.

[MikeFrazier]

Mine fixed itself... for awhile.  This week Minnie Mouse returned. 

[MikeFrazier]

Well...it fixed itself...then reverted. 

[NsC0001]

After the iOS update to 12.1 all good again

[AlvaroFitbit]

@NsC0001 A warm welcome to our Community! 

@MikeFrazier @NsC0001 thank you both for your updates and sorry for the late reply. Happy to hear that the issue was resolved after the last OS update and thank you for sharing this as it may help other members in the same situation.

I'll be around!

[MikeFrazier]

Thanks...but, the issue remains for me. Running OS 12.1

Mike Frazier

[SunsetRunner]

My voice cue has changed from an English Man voice to American Woman..... Anyone know how to change that back.