Waiting for Customer Support's response-Charge 3

[ralphalot]

My charge 3 screen failed and I was asked to send my tracker back.  I did that but now all of my emails are being ignored where previously responses took an hour or so.  I'm starting to think the warranty claim isn't going to happen and I've been scammed.  Anyone else face this?  

Moderator edit: updated subject for clarity

[EdsonFitbit]

It's great to see you in the Fitbit Community @ralphalot.

Thank you for informing us about the Fitbit Charge 3 you sent back and thank you for the time you spent while dealing with this situation.

I contacted Customer Support about your case and noticed their last interaction was about 2 days ago. They will get in touch with you to continue the replacement process as soon as possible. Your patience is highly appreciated.

If you have any question, please let us know.

[ralphalot]

Thank you  for your response.

Their last interaction was not 2 days ago at all, it was Monday 9 Nov @18:01, 10 days ago.

I have been patient and really want answers please.

[ralphalot]

There has still be no response.  Is there a phone number I can call?

[EdsonFitbit]

Thanks for your response @ralphalot.

I noticed that our team has been in touch with you recently. They will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

The phone number can be found on this site depending on the advocates availability.

Please let us know if you have any question.