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Watch not tracking whole run

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‎07-14-2020 08:24 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-14-2020 08:24 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

My charge 3 seems to be completely inaccurate with my run tracking even with my phone 3G on with GPS? I’m really confused as to what I’m doing wrong today it only tracked the first 2km of my run even though I ran 4K which I know from my partners Apple Watch? I’m wondering why when I start off the tracking is fine but then it just stops? I have the app open on my phone so I don’t know what I’m doing wrong? 

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