Where's my replacement order?

[Melvyn1703]

what is going on re replacement Charge 2 waited 2 weeks all I keep getting is e-mails from fitbit saying service update what a load of rubbish 

Moderator edit: Subject for clarity 

Moderator edit: Format 

[RicardoFitbit]

Hi @Melvyn1703 welcome aboard, I'm happy to assist you with your concern.

As it turns out, as a Community Moderator I'm unable to see the details of your replacement order nor share them here in the public forums, however, I totally understand how frustrating this matter can be for you. That said, I recommend you to get in touch with our Customer Support team directly for more information and to receive updates from them. Thanks for your feedback.

Let me know if I can do anything else for you.

[Melvyn1703]

hello I have emailed tem every day for 2 week all I get back is waiting system update whata load of rubbish that is given up on fitbit big time worse company I have ever dealt with

[Rich_Laue]

We also have online chat. Phone and Twitter. 

[RicardoFitbit · Accepted solution]

Thanks for your reply @Melvyn1703, it's a pleasure to continue assisting you today. I appreciate your post @Rich_Laue.

@Melvyn1703 Thanks for the feedback that was shared in your post. Just as @Rich_Laue said, you can contact our Customer Support team by email, chat, phone call or even Twitter. Please check: Get Support for more information.

Your understanding and patience are appreciated. Let me know if you have any additional questions.