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White line accross device

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‎08-01-2020 13:08 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎08-01-2020 13:08 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

I jus received my replacement charge 3 device. I added it to my account it all sinced properly but the device went black and there is only a white line in the middle and can't do anything as it is not responding.

 

Any thoughts?

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‎08-01-2020 17:05

‎08-01-2020 17:05

@Kla_st Since it's a brand new replacement, I'd recommend you contact Customer Support about your defective replacement.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-01-2020 17:05

‎08-01-2020 17:05

@Kla_st Since it's a brand new replacement, I'd recommend you contact Customer Support about your defective replacement.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎08-02-2020 14:14

‎08-02-2020 14:14

Same problem I have with my new charge 3.  I've spent hours trying to get rid of it but no luck.  In my case I am trying to setup using Windows 10, and it doesn't appear it ever does the setup correctly.

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