White line through screen after setup

[Loader12]

During setup of the Charge 3, the tracker will allow me to connect to blue tooth, but immediately after will only display a white line across the screen and will not display anything else. In order to get it to display anything I have to do a hard reset, which takes me back to the setup screen. If I try to setup the watch again, it will connect to blue tooth then start the process over again.

[Loader12]

Update! It turns out that I could not update the Charge 3 through my desktop utilizing the dongle. I had to set it up on the computer, wait for the line to come up, then use the fitbit app on my phone to update it. This took a couple tries, but so far so good. God speed little charge 3, God speed. Now I have to play the waiting game to see if the update takes.

[Loader12]

After threatening death and destruction upon the Charge 3, it has finally decided to accept the update and operate as advertised.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Loader12.

I appreciate your participation in the Forums and sharing the difficulty you experienced with updating your Charge 3 firmware. Thank you for your troubleshooting efforts. I am glad to hear the issue is resolved and your Charge 3 is operating as advertised. I hope you continue enjoying the Fitbit experience and working on your goals.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums!