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Why does my Charge HR keep asking me to log in?

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‎03-17-2018 08:25 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎03-17-2018 08:25 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Is anyone else having the issue where their fitbit keeps asking them to log in?  I've done it already, and should not have to keep doing it.

 

Thanks

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4 REPLIES 4

‎03-18-2018 12:59

‎03-18-2018 12:59

Computer or phone?

 

Computer Clear your cache

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

 

Phone: Shut the phone down then go back in and see if it resolves it self. If not Un-install app. Shut phone down again and go back in and re-install it

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-31-2019 17:33

In response to WendyB

‎07-31-2019 17:33

I suddenly get asked to sign in, it worked ok this morning. Then I am told my sign in is wrong,3 times. Says it as sent email which I have not received. What rubbish. No more fitbit for me

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‎07-31-2019 17:34

In response to WendyB

‎07-31-2019 17:34

Why sign in again. Do you want more info?!!!0

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‎08-05-2019 03:23

‎08-05-2019 03:23

This has also been happening to me almost daily, and sometimes twice a day, and I'm pretty sick of it. Then 9 times out of 10 when I sign in I get an "Oops" error message. To resolve it I need to close the app, shut down my iPhone, open the iPhone again, open the app again, sign in again.  I'm so irritated by this I'm seriously looking for a different brand.  There has never been a satisfactory explanation for this stupid hassle that I've been able to find.

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