help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does my Fitbit randomly keep unsyncing from my phone?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-14-2018 19:34 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-14-2018 19:34 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My Fitbit Charge 2 has this random thing where it just disconnects from my phone and I don’t understand why. Can anyone please tell me how to stop this?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-15-2018 06:25 - last edited on ‎01-30-2026 05:34 by Fitbit Moderator

‎12-15-2018 06:25 - last edited on ‎01-30-2026 05:34 by Fitbit Moderator

Hey @Alpha2503, welcome to the Community! Let me give you a hand on this, but first, let me ask you, what type of phone are you using? Is it a compatible device? I'm asking because if is not, that could be the main reason why your tracker and your phone keeps disconnecting. 

Let me know! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes

‎12-15-2018 15:48

In response to HeydyF

‎12-15-2018 15:48

My phone is an iPhone SE. In the group of the iPhone 6’s, I believe it is a compatible device.

Sent from my iPad
Best Answer
0 Votes

‎12-17-2018 04:26 - last edited on ‎01-30-2026 05:34 by Fitbit Moderator

In response to Alpha2503

‎12-17-2018 04:26 - last edited on ‎01-30-2026 05:34 by Fitbit Moderator

Thanks for your reply @Alpha2503! That is correct my friend, the iPhone SE is a compatible device to work with Fitbit devices, so you can enjoy all the features between it and your Charge 2. However, if you are experiences inconveniences, please take a look at the troubleshooting in this help article: Why won't my Fitbit device sync? 

Give it a try and let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes

‎02-02-2020 14:46

In response to HeydyF

‎02-02-2020 14:46

Article doesn’t help much. Device sets up okay, just starts to lose until it won’t sync at all and I lose my data until I can plug in my Inspre, because I have to forget the device and start over,

Best Answer