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Why does my Fitbit randomly keep unsyncing from my phone?

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‎12-14-2018 19:34 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-14-2018 19:34 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My Fitbit Charge 2 has this random thing where it just disconnects from my phone and I don’t understand why. Can anyone please tell me how to stop this?

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‎12-15-2018 06:25 - edited ‎12-15-2018 06:26

‎12-15-2018 06:25 - edited ‎12-15-2018 06:26

Hey @Alpha2503, welcome to the Community! Let me give you a hand on this, but first, let me ask you, what type of phone are you using? Is it a compatible device? I'm asking because if is not, that could be the main reason why your tracker and your phone keeps disconnecting. 

 

Let me know! 

Heydy | Community Moderator, Fitbit
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‎12-15-2018 15:48

In response to HeydyF

‎12-15-2018 15:48

My phone is an iPhone SE. In the group of the iPhone 6’s, I believe it is a compatible device.

Sent from my iPad
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‎12-17-2018 04:26

In response to Alpha2503

‎12-17-2018 04:26

Thanks for your reply @Alpha2503! That is correct my friend, the iPhone SE is a compatible device to work with Fitbit devices, so you can enjoy all the features between it and your Charge 2. However, if you are experiences inconveniences, please take a look at the troubleshooting in this help article: Why won't my Fitbit device sync? 

 

Give it a try and let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎02-02-2020 14:46

In response to HeydyF

‎02-02-2020 14:46

Article doesn’t help much. Device sets up okay, just starts to lose until it won’t sync at all and I lose my data until I can plug in my Inspre, because I have to forget the device and start over,

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