Won't Sync/Cannot Access Main Menu

[Glistener]

Day 3 of problems.  Today I still see a small spinning gear when I try to sync or access main menu.  After a while there is a message "no internet connection."   What?  All other functions/sites on my computer are connected.  And I can send you this message.  Where is my internet connection missing???

[SunsetRunner]

On the App, click on the account icon (upper right computer, upper left phone) and then Charge 2.  Scroll down and redo your Wi FI settings and then sync your tracker.

[Glistener]

Went to the account icon, clicked device "Charge 2". Settings listed are:
personal info; notifications; privacy; data export; manage account access;
applications (none listed) and help. No "wifi" appears anywhere. Hard to
change what isn't there. Is there another screen somewhere? Still can't
get main menu.

[SunsetRunner]

It is normally just below the settings you mentioned under the heading "Advanced Settings".  If they aren't being displayed there, look on the left side of the page and click on "Advanced Settings".

[Glistener]

The Personal Info area has "advanced settings" like food database, units,
start week on, etc. No other area has "advanced settings." The Settings
column at the left of the screen has Personal Info, Notifications, Privacy,
Data Export, Manage Account Access, Applications, and Help (which takes you
to a most un-helpful page). That's It. No other settings are listed. No
Advanced Settings line to click on. There is "logout" in red type
underneath. I'm so tired of Fitbit. It just quit working properly last
spring and all the suggested fixes were assuming I was at fault somehow.
(It wasn't me.) Now it isn't working right again and the only fixes
suggested are not doable.

[SunsetRunner]

I use a computer and was assuming phone would be similar.   On a phone, touch account and then charge 2 and scroll down to "Wi-Fi Settings" just below quick view and just above device lock,

[Glistener]

I use a computer too (MAC). There is no Wi-Fi Settings line, area,
caption, whatever, anywhere on any part of any screen. I've opened pretty
much everything to look. My Wi-Fi is working. This is day 4 of problems.
Today I was able to see the Main Menu - once, after an hour of trying to
access it. I still cannot open Fitbit connect. When I did sync - my
exercise of yesterday was missing (not recorded). My husband (using a
different MAC device but same Wi-Fi) has not been able to sync or open Main
Menu today. I can't open the menu now. Is there a secret screen in the
device itself that manages the Wi-Fi connection?

[SunsetRunner]

I can't help with a Mac computer so maybe someone else will be able to help you. I've given you the only ways I know to access the WiFi settings.