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Won't pair won't sync

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‎10-15-2020 13:41 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 13:41 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

This is a replacement charge 3 that I've had for about 2 months 

It won't sync or syncs one day and then misses two wks and won't go back and sync 

 

I accidentally unpaired it and now I can't get it to repair having followed every Internet article I could find, uninstalled and reinstalled the app etc etc ext at my wits end with it now 

 

Can someone please help me before I throw it out the window lol

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‎10-15-2020 16:34

‎10-15-2020 16:34

Hey

 

Am in exactly the same situation as yourself! erratic syncing...I  have has the charge 3 since 4July, and until about a week ago, it was fine. Then, it has played up, not synched, the time is now 56mins behind the real time, and in trying to reset it, I'm also sure I unpaired it, and can not get it to re-pair. It is driving me mad...more so, as since I've had it, my daily exercise has improved immensely due to the motivation I get from my fitbit. I loved having it, and seeing my growing health progress, but right now, I could throw it out the window behind yours!

 

Someone out there, or system support...please help!

Best wishes and stay safe

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