12-08-2019
01:14
- last edited on
09-08-2020
11:42
by
MatthewFitbit
12-08-2019
01:14
- last edited on
09-08-2020
11:42
by
MatthewFitbit
I put my charge 2 to charge overnight. The next morning it was non responsive. Wouldn't turn on. I know it was working at some point overnight as I saw the battery symbol when I I got up to go to the bathroom. The charge lights on the bottom aren't active either. I cleaned it the way the troubleshooting guide said. Tried charging again. Checked all ports and outlets to make sure. Either my Fitbit or my charger is bad or there is some other issue going on idk. Also Wednesday night it started having syncing issues. I couldn't get it to sync at all Thursday night (when I tried charging it). My app says it hasn't synced since 12/4 at 6:23
12-08-2019 09:45
12-08-2019 09:45
Contact Customer Support.