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Wrong calories and km registration

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‎06-30-2019 04:25 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-30-2019 04:25 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

I did a reset but still the calories burned at a day and km registration Will not registate good. I just did a reset and all the good information for a good registration (in the fitbit) but it still doesn’t WORK good. Please help. 

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‎07-01-2019 07:54 - last edited on ‎03-21-2025 10:39 by Fitbit Moderator

‎07-01-2019 07:54 - last edited on ‎03-21-2025 10:39 by Fitbit Moderator

@Mzwiggelaar A warm welcome to our Community!

Let me help you with your burned calories and distance calculation. Is there a reason you believe your calories are incorrect? The calories are calculated based on your personal information you can read more about this here. You mentioned that you have "all the good information for a good registration". Does this includes your age, weight, height, etc.? Please check this information to help improve the caloric burn calculation. For the distance you can enter your stride length by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-06-2019 10:46

In response to AlvaroFitbit

‎07-06-2019 10:46

Hi,

 

thank you for your reply. 

Because i burn 2200 kcal a day but the fitbit says 400. That is off and when i am walking 10 km than is says 0,1 km. So it is not good and yes i put in the right age weight and steps. All that instructions are read and applied. That doesnt WORK. So can you help me? 

 

Marlouk

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‎07-09-2019 23:13

In response to AlvaroFitbit

‎07-09-2019 23:13

Hi,

 

thank you for your reply. 

Because i burn 2200 kcal a day but the fitbit says 400. That is off and when i am walking 10 km than is says 0,1 km. So it is not good and yes i put in the right age weight and steps. All that instructions are read and applied. That doesnt WORK. So can you help me? 

 

Marlouk

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0 Votes