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Wrong email

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‎07-18-2019 07:14 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-18-2019 07:14 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I typed in my email but made a mistake when setting up my account. I need to fix it. Any suggestions?  If I change my email it says it will send my first one a confirmation but it isn’t a valid email. I’m stuck in a loop. 

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‎07-19-2019 20:07

‎07-19-2019 20:07

Hello @MGLY, welcome to the Community Forums! 

 

Let me share with you that since you don't have access to the email account associated with Fitbit, Fitbit is unable to change your Fitbit email nor password. Instead, you can create a new Fitbit account with the correct email address to avoid any inconvenience. You can then set up your Fitbit device with the new account and resume tracking your activity. See: How do I set up my Fitbit device? for more information and details.

 

Let me know if you have any additional questions.

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